Frequently Asked Questions
Where are you guys located?
Do you ship internationally?
Yes. There will be additional shipping costs which vary by country. The customer is also responsible for any duties & taxes if applicable.
How will my orders be shipped?
All international orders will be shipped via registerd mail with a tracking number. Local orders within Singapore will be delivered separately.
How do I pay for my international order?
We process all payments via Paypal and Stripe (debit/credit card) Payments. Pricing is in USD.
Will the Native backapck fit my electric skateboard?
When designing the Native, we tested with numerous popular skateboard brands (Exway, Lacroix, Kaly, Evolve, Meepo…) to ensure that it is compatible with most electric board designs.
Which currency are you guys using?
What is the warranty policy for your products?
What is the duties and tax policy?
On occasions there might be additional import taxes and duties charged depending on local regulations.