Question 1

What currency do you use for transactions?

Accepted Answer

We use US Dollars (USD) for all transactions.

Question 2

Where is Alterbags based?

Accepted Answer

Alterbags is proudly based in Singapore.

Question 3

Do you ship internationally?

Accepted Answer

Yes. There will be additional shipping costs which vary by country. The customer is also responsible for any duties & taxes if applicable.

Question 4

What are the shipping methods for orders?

Accepted Answer

International orders are shipped via registered mail with a tracking number. Local orders within Singapore are delivered separately.

Question 5

What payment methods are available for international orders?

Accepted Answer

You can pay for international orders using PayPal or Stripe (debit/credit cards). All prices are in USD.

Question 6

What is the duties and tax policy?

Accepted Answer

On occasions there might be additional import taxes and duties charged depending on local regulations.
 
The customer is responsible for any duties & taxes if applicable.
 
Duties & taxes will not be reflected in checkout and is billed separately by shipping company if applicable

Question 7

Is the Native Backpack compatible with my electric skateboard?

Accepted Answer

The Native Backpack is designed to fit most electric skateboards. We tested it with popular brands like Exway, Lacroix, Kaly, Evolve, and Meepo to ensure compatibility. For updates on additional compatible boards, follow us on social media!

Question 8

What is the warranty policy for your products?

Accepted Answer

Typically we put in every effort to check every single item we send out, hence there no refunds once payment have been received but you are able to change the color and size if we have not processed your order.
 
However please do get in touch with us via email for any other issues, we will assess them on a case by case basis and see what can be done!

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Frequently Asked Questions